COVID-19 Frequently Asked Questions

Updated Friday, April 30, 2020 at 8:30 pm

Nicolet College is committed to doing our part to minimize the COVID-19 threat throughout our community while continuing to provide the best service that we can to you. To help with this effort, we have developed a list of frequently asked questions. We will do our best to keep the details updated as information and plans change quickly. The is not an all-inclusive list. Please call 715.365.4493 with additional questions or email

Is the Nicolet College campus open?

All Nicolet College facilities will be closed to public access at noon (12:00 pm) on Friday, March 20. Buildings will be locked at that time and walk-up services will be unavailable until further notice. Please call 715.365.4493 with questions or email College personnel will be available to provide assistance Monday – Friday, 8:00 am to 4:30 pm.

Starting March 23 all student services appointments including admissions representatives, success coaches, advisors, and financial aid will take place via phone or BlueJeans online meeting system. Students with existing appointments will be contacted by the Welcome Center to receive information regarding this new meeting format. Please continue to contact the Welcome Center to schedule appointments with student services. Welcome Center hours are 8 am – 4:30 pm (Monday – Friday).

When will the welding/auto/cosmetology/nursing etc. labs be open?

All College buildings will be closed Friday, March 20 at noon until further notice.

Who should I contact with questions about my classes?

Students with questions specific to their classes or schedules may contact their instructors, an advisor or call/email as noted above.

Are all campus events cancelled?

Yes, all Nicolet College events, on campus and off, are cancelled or postponed until further notice. This includes Nicolet Live performances, Art Gallery exhibits, conferences, community events scheduled to be on campus etc.

Where is the best place to find updates about COVID-19?

Check your email regularly as services and schedules can change at any time. Regular updates will also be made to Nicolet’s COVID-19 website.

How do I receive text message updates from Nicolet College?

Students can opt-in to texting to receive updates from your success coach or advisor. Go to self-service to verify and add a mobile number if needed. After you’ve updated your information, go to the text opt-in form by clicking the link on the right hand side.

How do I get academic help with my classes?

Academic Success Center services will transition to remote delivery. To coordinate the delivery option that works best for you, please call 715.365.4455 or email

NetTutor online tutoring is also available in Brightspace through your MyNicolet account. NetTutor is a third-party tutoring service that provides 24/7 help for many subjects. 

Is the Library open?

Library services at our physical location will be suspended until further notice. The Library staff is available for chat/email hours starting March 23.

Monday – Thursday, 8 am – 7:30 pm
Friday: 8:30 am – 4:00 pn

The library phone is 715.365.4479

The chat widget is found on almost every page of the library website:

As classes and students move to online for the rest of the semester, we anticipate an increase in access questions regarding library resources. Our troubleshooting tips can be found here:

Tips regarding library services and resources and how to use them can be found here:

How do I buy or return books?

Spring 2020 Rental Returns: 

Option 1: Mail in your rental 
Option 2: Drop off with the return form in the Library Drop Box 
Option 3: Purchase your rental 

For details on how to return books visit


Distance only buyback. Please go to for more information.  

Summer Textbooks: 

Materials can be ordered online ONLY at this time. Free shipping on all orders! Please go to for more information on how to order your textbooks.  

Find your book list:  

  1. Sign into MyNicolet using your Nicolet College email. 

  2. Under the orange document square, click “View Class Schedule” 

  3. Select the correct Period on the left side of the page 

  4. At the top of your book list, click “Click here for a list of your books on the Nicolet bookstore website” 

The Bookstore is closed to the public until further notice. For questions and information, call or email Monday - Thursday 8:00 - 4:30, Friday 8:00 - 4:00 at or 715-365-4443.

Will there be anyone available at the IT Help Desk?

Yes. IT Help Desk hours are 8 am – 4:30 pm (Monday – Thursday) and 8 am – 4 pm (Friday). Email or call 715-365-4478.

I am a student employee. Can I still work?

Work Study employees remain eligible to continue working. Contact your supervisor to determine if work is available. If your work is limited due to COVID-19, there may be additional support available. For questions, contact the Financial Aid Manager, Patrick Burns, at or 715-365-4904.

As a student employee, you may opt not to work. Student employees are required to take the same precautions as other employees. This includes proper hand washing, regular cleaning of your work area, and observing proper social distancing measures to safeguard yourself and the campus community.

Are there counseling resources for students?

Yes, students are able to receive up to 10 free counseling sessions through Transitions Counseling. As this may be a stressful time, we encourage you to connect with them if you need to talk. Transitions appointments are offered via telehealth video conferencing or phone. Please call 715-365-6696 to make an appointment.

Are there financial resources for students?

We understand that this may be a stressful time with rapidly changing conditions. We would like to remind you that emergency resources are available to help you with unexpected financial hardship such as unemployment and childcare. Please complete the Emergency Financial Assistance Application and reach out to your success coach or advisor for more information.

The Nicolet College Foundation offers financial assistance to Nicolet College students. If you need help, please ask an instructor to nominate you for a Juday Award, or start the process by clicking here to complete the application. Please contact Heather Schallock, Nicolet College Foundation Executive Director, for more information at 715-365-4518 or

Are there emergency funds for students?

Yes, students can apply using the new Emergency Financial Assistance Application:

If you can help a student in financial crisis, please follow this link to donate:

How should I make payments or submit forms?

We encourage you to submit forms and payments online whenever possible. Information about online payments can be found here. Submit all forms electronically as much as possible. Emails for submission are listed on the forms.

What is the process for withdrawing from a class?

See your class schedule or your class syllabus for the withdrawal deadline for your class. Contact your advisor or submit a withdrawal form (found in the Document Center of your MyNicolet portal) to officially withdraw from your class. More information on course withdrawals can be found at this link.

Is the Assessment Center open?

The Assessment Center is closed until further notice. Your instructor will provide more information about classroom testing that was previously taking place in the Assessment Center.

Will the Headmaster CNA testing still be conducted at Nicolet College?

The CNA testing that was scheduled on campus for March 21 and April 4 have been cancelled. Future tests are to be determined. Students should use the contact information they previously received to contact Headmaster for schedules the tests.

What about GED/HSED lab and testing?

The Assessment Center will be closed until further notice. GED/HSED instruction is available online and virtually starting Monday, March 23rd. Students can call 715-364-4455 or email

What is happening with the emergency responder classes?

Face-to-face classes have been cancelled. Staff is attempting to offer the EMS Orientations and the first couple of weeks of EMR, EMT Part 1 via BlueJeans. If you are signed up for a class, watch your email for information regarding your courses. For more information, email or call 715.365.4600.