
Receptionist
About the Receptionist Program
Prepare for entry-level office positions such as receptionist and clerk. Then, advance to the Office Assistant diploma and into the Administrative Professional associate's degree.
Program Outline
Course # | Course Title | Credits |
---|---|---|
1010210600 | Business OrientationDescriptionIntroduces students to the topics of business and allows them to experience the expectations and rigor of the program. Students also participate in self-assessments to provide feedback and self-awareness of the relationship between interest and aptitude for the program. |
1.00 |
1010212100 | Customer ServiceDescriptionThis course is intended to teach learners to identify internal/external customers, develop verbal, nonverbal, and listening communication skills, develop problem-solving techniques, and ways of adding value to a customer interaction. Students will develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the telephone effectively and efficiently in the world of work, telephone etiquette, messaging, and voice mail. |
1.00 |
1010311500 | MS Word BeginningDescriptionProvides practice in using basic word processing functions and features of MS Word. |
1.00 |
1010312500 | MS OutlookDescriptionLearners will identify the importance of using electronic communication tools to help organize and manage communications, contacts, schedules, calendars, tasks, and perform basic customizations of the electronic communication software. Ethical and appropriate use electronic communication is included. Students will apply these techniques with hands on activities. |
1.00 |
1010312600 | MS Excel BeginningDescriptionDevelops skills in using basic spreadsheet functions of MS Excel for business users. |
1.00 |
1010313500 | MS Access BeginningDescriptionDevelops skills in using basic features to design a database, manipulate and query records, and prepare reports and labels. |
1.00 |
1010314100 | MS Powerpoint BeginningDescriptionDevelops skills in using basic graphics, layout, and slide show features to produce professional-looking presentations. |
1.00 |
1010611400 | Records ManagementDescriptionThis course explores the comprehensive field of records management by applying basic principles and procedures for storing and retrieving information and maintaining an efficient manual and/or computerized filing system using the simplified filing rules developed by the Association of Records Managers and Administrators, Inc. (ARMA). The following methods of storing records are studied: alphabetic, subject, numeric, and geographic. Basic terminology of records management is taught throughout the course. Records retention, disaster planning, control measurements, information security, and disposition are discussed. |
1.00 |
1010611600 | Document ProcessingDescriptionEnhances keyboarding skills and develops basic document formatting techniques. |
3.00 |
1080119500 | Written CommunicationDescriptionDevelops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents. |
3.00 |
At A Glance
How You'll Learn

100% Online

Multiple Start Dates

Personalized Pace
2020 Start Dates
January 8 | May 8 | September 2 |
February 3 | June 1 | October 5 |
March 2 | July 6 | November 2 |
2021 Start Dates
January 6 | March 1 | June 7 |
February 1 | May 7 | July 5 |
Approximate Cost
$1,878*
*Based on 10-level courses - materials, books, and fees may be additional
What You'll Learn
- Demonstrate effective workplace communications
- Apply technology skills to business and administrative tasks
- Perform routine administrative procedures
Your Potential Careers
- Receptionist
- Office Clerk
Median Annual Salary
$30,139 | $31,639 | $30,181 |
Local | State | National |
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EMSI 2018.3
Get Started
Your application can be submitted online, it takes just a few minutes to complete.