
IT User Support Technician
Technical Diploma
About the IT User Support Technician Program
Provides students the skills necessary to support computer users and their computers. Students will manage, configure and troubleshoot common computer hardware and software issues, configure and troubleshoot network access, and develop customer service skills. This diploma will prepare the student for the CompTIA A+ certification, exams 220-801 and 220-802.
Program Outline
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1015414000 | PC Maintenance and Troubleshooting | 3.00 | |||||||||||||||||||||
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1015011400 | Networking 1 | 3.00 | |||||||||||||||||||||
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1015415500 | Microcomputer Operating Systems | 3.00 | |||||||||||||||||||||
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1015417000 | Help Desk Fundamentals | 3.00 | |||||||||||||||||||||
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1080119600 | Oral Interpersonal Communication | 3.00 | |||||||||||||||||||||
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At A Glance
How You'll Learn
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On Campus
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Online Classes
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Multiple Start Dates
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Personalized Pace
2020 Start Dates
January 8 | May 8 | September 2 |
February 3 | June 1 | October 5 |
March 2 | July 6 | November 2 |
2021 Start Dates
January 6 | March 1 | June 7 |
February 1 | May 7 | July 5 |
What is Competency-Based Education?
Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.
Approximate Cost
$2,013*
*Based on 10-level courses - materials, books, and fees may be additional
What You'll Learn
- Manage Information technology hardware.
- Manage software.
- Support computer networks.
- Provide end user support.
- Solve information technology problems.
- Demonstrate customer service skills as an IT professional.
- Demonstrate the ability to write interactive programs using a web interface.
Your Potential Careers
- Computer Support Specialist
- Technical Support Specialist
- Help-Desk Technician
- Network Administrator
- Systems Administrator
Get Started
Your application can be submitted online, it takes just a few minutes to complete.