IT User Support Technician

Technical Diploma

About the IT User Support Technician Program

Provides students the skills necessary to support computer users and their computers. Students will manage, configure and troubleshoot common computer hardware and software issues, configure and troubleshoot network access, and develop customer service skills. This diploma will prepare the student for the CompTIA A+ certification, exams 220-801 and 220-802.

IT user support technician

Program Outline

Course # Course Title Credits
1015414000 PC Maintenance and Troubleshooting 3.00
10154140C01 Assemble and maintain computer hardware 1.00
10154140C02 Install, configure, and manage a windows operating system 0.50
10154140C03 Implement basic networking concepts on a computer system 0.50
10154140C04 Explore mobile devices and mobile operating systems 0.25
10154140C05 Manage printers and peripheral devices 0.25
10154140C06 Examine and maintain basic security on a computer system 0.25
10154140C07 Introduce troubleshooting and professionalism 0.25
1015011400 Networking 1 3.00
10150114C01 Differentiate between various networking equipment and how data flow through the network using both the OSI and TCP/IP models 0.50
10150114C02 Explain ethernet and how devices communicate on the network 0.50
10150114C03 Perform basic device configuration to setup and maintain network communication 0.50
10150114C04 Design ip addressing schemes to include classful and classless subnetting 0.75
10150114C05 Explain TCP/IP suite protocols 0.25
10150114C06 Build a small network 0.50
1015415500 Microcomputer Operating Systems 3.00
10154155C01 Manage and troubleshoot hardware and various configuration 0.75
10154155C02 Manage Desktop Network Configurations and Applications 0.50
10154155C03 Manage users, system access, and resource sharing 0.75
10154155C04 Manage Windows Installation and Deployment options 0.50
10154155C05 Implement System Management and Protection 0.50
1015417000 Help Desk Fundamentals 3.00
10154170C01 Investigate Computer User Support 0.75
10154170C02 Develop customer service skills 0.50
10154170C03 Develop troubleshooting skills for solving hardware and software problems 0.50
10154170C04 Investigate Help Desk Operation and software used in Help desk Operations 0.75
10154170C05 Develop a training module 0.50
1080119600 Oral Interpersonal Communication 3.00
10801196C01 Demonstrate effective oral communication 0.50
10801196C02 Demonstrate effective oral interpersonal skills 2.50

At A Glance

How You'll Learn


On Campus


Online Classes

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Multiple Start Dates

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Personalized Pace

2020 Start Dates

January 8 May 8 September 2
February 3 June 1 October 5
March 2 July 6 November 2

2021 Start Dates

January 6 March 1 June 7
February 1 May 7 July 5

What is Competency-Based Education?

Competency-Based Education (CBE) is learning at your own pace by mastering competencies through demonstration. Once all competencies for a program have been assessed and mastered, students will earn a certificate, diploma, or degree.

Approximate Cost


*Based on 10-level courses - materials, books, and fees may be additional

What You'll Learn

  • Manage Information technology hardware.
  • Manage software.
  • Support computer networks.
  • Provide end user support.
  • Solve information technology problems.
  • Demonstrate customer service skills as an IT professional.
  • Demonstrate the ability to write interactive programs using a web interface.


Your Potential Careers

  • Computer Support Specialist
  • Technical Support Specialist
  • Help-Desk Technician
  • Network Administrator
  • Systems Administrator

Get Started

Your application can be submitted online, it takes just a few minutes to complete.

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Earn a Bachelors Degree

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